Privacy Policy

Introduction

Letters of Hope (“we”, “us”, “our”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Notice explains how we collect, use, and protect personal information you provide through www.lettersofhope.org.uk and related services, including care package nominations. The notice complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Information We Collect

● Personal data you provide directly: name, email address, postal address, phone number, donation information, nomination details (including nominee personal data).
● Technical data collected automatically: IP address, browser type, device information, cookies on our website.
● Data from third parties: payment processors, public sources, or partners where relevant.

How We Use Your Data

● To process and confirm donations.
● To manage care package nominations and communicate about the status of requests.
● To provide updates, newsletters, and fundraising communications (only with your consent where required).
● To improve and maintain our website and services.
● To comply with legal obligations and protect our charitable interests.

Lawful Basis for Processing

We process your data based on:

● Your consent (e.g., for marketing communications).
● The legitimate interests of delivering charitable services, fundraising, and operational management.

Data Sharing

We share your data only:

● With trusted third-party service providers (e.g., payment gateways, delivery partners) strictly for fulfilling services.
● When required by law or regulatory authorities.
● During business transfers or mergers, with confidentiality assurances.

Data Retention

Personal data is retained only as long as necessary for service provision, legal compliance, or legitimate charity management purposes, after which it is securely deleted or anonymised.

Your Rights

If you are a UK or EEA resident, you have rights to:

● Access your personal data.
● Request correction or deletion.
● Restrict or object to processing.
● Request data portability.
● Withdraw consent where processing is based on consent.

To exercise any of these rights, or for any data protection queries, please contact us at hello@lettersofhope.org.uk.

Cookies

Our website uses cookies to enable essential functionality and improve user experience. You can control or disable cookies via your browser settings.

Children’s Data

We do not knowingly collect data from children under 13 years old. If discovered, such data will be deleted.

Transfers Outside the UK/EEA

Where data processing occurs outside the UK/EEA, appropriate safeguards are implemented in line with UK GDPR requirements.

Changes to This Notice

We may update this Privacy Notice periodically. Changes will be posted on our website with the last updated date.

Contact

For questions about this Privacy Notice or your data rights, contact: hello@lettersofhope.org.uk.

Letters of Hope is a UK based registered charity that provides free care packages and supports grieving hearts by providing resources to help deal with the various challenges of losing a loved one.