FAQs
Letters of Hope is a UK based registered charity that supports grieving hearts by providing resources to help deal with the various challenges of losing a loved one. Our mission at Letters of Hope is to bring hope to the bereaved in times of despair, helping them to find the strength and courage to keep moving forward.
Letters of Hope is a UK‑registered charity providing free bereavement care packages to individuals and families who have experienced the loss of a loved one. Each package is thoughtfully curated to offer comfort, emotional support, and a sense of connection during a difficult time.
Anyone in the UK who has experienced bereavement can be nominated — including children, teenagers, and adults. Nominations can be made by the individual themselves or by someone who cares about them.
Each care package contains a selection of comforting items designed to support emotional wellbeing. Contents may vary, but often include:
All items are packaged in a beautiful keepsake box designed to hold memories. Wherever possible, we tailor packages to individual needs and circumstances.
Yes — care packages for individuals are completely free. We believe support should be accessible to anyone who needs it.
Each person can receive one care package. This helps ensure fairness and allows us to support as many people as possible.
Grief doesn’t follow a predictable timeline. A care package can be meaningful:
A thoughtful gesture often arrives at exactly the right moment.
You can complete the nomination form on our website. We ask for a few details to help us personalise the package and ensure it reaches the right person.
Yes — self‑nominations are welcome and treated with complete confidentiality.
Processing times vary depending on demand and capacity. We aim to send packages as quickly as possible, and you’ll receive a notification once your package has been shipped. After delivery, we send a short feedback form to help us understand the impact of our work.
Donations directly support the materials, packaging, and delivery of our care packages, as well as volunteer programmes and outreach efforts that help us reach more people.
No — every contribution, big or small, helps us continue offering free support.
Yes. You can leave a personal message or dedication when donating, and we will acknowledge it with care.
You can support Letters of Hope by:
Every act of support helps us continue offering free care packages to those experiencing bereavement.
Yes — depending on capacity, we offer both remote and in‑person volunteer opportunities. Remote roles may include social media support, blogging, design, or admin.
To volunteer, complete our sign‑up form or contact us at hello@lettersofhope.org.uk.
Letters of Hope is primarily a service for individuals. Occasional signposting from organisations is welcome. Where repeated referrals come from the same organisation, we may contact them to arrange support through our organisational policy.
For organisational or bulk requests, a minimum donation per package is required to ensure sustainability and protect capacity for individual public requests.
Yes. We use secure payment processing and never store your card details.
All personal information is handled securely, used only for fulfilling your request, and never shared without your consent. We follow GDPR guidelines and treat all nominations with confidentiality and respect. Please see our Privacy Policy for full details.
If there’s anything you’re unsure about, you’re always welcome to get in touch. Letters of Hope exists to offer comfort, clarity, and support — and we’re here to help however we can.
Letters of Hope is a UK based registered charity that provides free care packages and supports grieving hearts by providing resources to help deal with the various challenges of losing a loved one.
Copyright © 2026 | Letters Of Hope | Designed by Sipify Solutions
Copyright © 2026 | Letters Of Hope
Designed by Sipify Solutions